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Insured Frequently Asked Questions

Summary:

How do I pay my insurance bill?
How do I sign up for Carnegie EZ-Pay?
What are your office hours?
What if I miss a payment or my payment is late?
I need an auto club service (locksmith, tow, etc). Who do I call?
I need to report a claim, who do I call?
I need new ID cards. How do I get them?
Can I add or remove coverage in the middle of my policy term?
How do I cancel my insurance policy?
How do I change my billing address?


How do I pay my insurance bill?
  • Carnegie EZ Pay - Automatic monthly EFT (Electronic Funds Transfer) withdrawls. Sign up now.
  • Carnegie EZ Pay Online - Pay your insurance premium online. Simply login from the Insured tab on our Home Page
    Be sure to have your Bank Account and ABA Routing Numbers available.
  • Carnegie EZ Pay by Phone - Please call us at (800) 233-2442 to pay by electronic check.
    Be sure to have your Bank Account and ABA Routing Numbers available.
  • Check or Money Order – Please make your payment payable to CGIA and mail to:

    Carnegie General Insurance Agency
    P.O. Box 6078
    Camarillo CA 93011

How do I sign up for Carnegie EZ PAY?
Fill out our EFT Form and fax it to (805) 445-1480 or mail it to the address above, along with a voided check, to have each of your monthly payments automatically deducted from your account.

What are your office hours?
Carnegie’s operating hours are:
8:00 AM to 4:30 PM PT
Monday through Friday
(Excluding U.S. Holidays)

What if I miss a payment or my payment is late?
Your policy may be canceled for non-payment. If this occurs, you may be eligible to reinstate your policy. You can make a payment via electronic check or you can mail* your payment to our office at the address listed above. Payments made on canceled policies are subject to review and approval by Carnegie before consideration of reinstatement.

I need an auto club service (locksmith, tow, etc). Who do I call?
If you have an active membership in one of our motor clubs, please call (877) 422-7634. Please have your policy number and producer code available along with your plan type (B-Basic or D-Premier). This information can be found on your motor club contract.

I need to report a claim, who do I call?
Claims can be reported by calling:

  • Platinum Claims Services at (888) 607-2879 for:
    American Modern (AM*)
    BIC Roadgard (BB*)
    BIC Signature (BH*)
    Affirmative (AF*)

  • David Morse and Associates at (800) 516-6998 for:
    Hudson Insurance (HC*, HU*, HG*)

  • Meritplan Renters Insurance at (888) 768-2096 (RI*)

  • Century National Insurance Company at (800) 733-1980 (BA*)

  • Knight Insurance Company at (888) 333-8198 (KI*)
*You can find your policy prefix on your Declarations Page or your Insurance Identification Card.

I need new I.D. cards. How do I get them?
You may contact your broker or our Customer Service Department for a copy of your I.D. Card.

Can I add or remove coverage in the middle of my policy term?
Yes. Coverages can be changed at any time during the term. Requests to change coverage must be submitted in writing to either Carnegie or your broker. Keep in mind that some changes will affect the price you pay for insurance, so your premium may change.

How do I cancel my insurance policy?
Cancellation requests must be made in writing. Contact your broker, mail* us directly or fax your request to (805) 445-1480.
The request should include the insured’s name, policy number, and future effective date of cancellation.

How do I change my billing address?
Changes to your billing address can be made through your broker. You may mail* us directly or fax a written request to (805) 445-1480.


* Send written requests to:

Carnegie General Insurance Agency
P.O. Box 6078
Camarillo CA 93011