Insured Frequently Asked Questions
Summary:
How do I pay my insurance bill?
How do I sign up for Carnegie EZ-Pay?
What are your office hours?
What if I miss a payment or my payment is late?
I need an auto club service (locksmith, tow, etc). Who do I call?
I need to report a claim, who do I call?
I need new ID cards. How do I get them?
Can I add or remove coverage in the middle of my policy term?
How do I cancel my insurance policy?
How do I change my billing address?
How do I pay my insurance bill?
How do I sign up for Carnegie EZ PAY?
Fill out our
EFT Form and fax it to 877-637-2401 or mail it to the address above, along
with a voided check, to have each of your monthly payments automatically deducted from your
account.
What are your office hours?
Carnegie’s operating hours are:
8:00 AM to 4:30 PM PT
Monday through Friday
(Excluding U.S. Holidays)
What if I miss a payment or my payment is
late?
Your policy may be canceled for non-payment. If this occurs, you may be eligible to reinstate
your policy. You can make a payment via electronic check or you can mail
*
your payment to our office at the address listed above. Payments made on canceled
policies are subject to review and approval by Carnegie before consideration of reinstatement.
I need an auto club service (locksmith,
tow, etc). Who do I call?
If you have an active membership in one of our motor clubs, please call
(877) 422-7634. Please have your policy number and producer code available
along with your plan type (B-Basic or D-Premier). This information can be found
on your motor club contract.
I need to report a claim, who do I call?
Claims can be reported by calling:
- Platinum Claims Services at (888) 607-2879 for:
American Modern (AM*)
BIC Roadgard (BB*)
BIC Signature (BH*)
Affirmative (AF*)
- David Morse and Associates at (800) 516-6998 for:
Hudson Insurance (HC*, HU*, HG*)
- Meritplan Renters Insurance at (888) 768-2096 (RI*)
- Century National Insurance Company at (800) 733-1980
(BA*)
*You can find your policy prefix on your Declarations Page or
your Insurance Identification Card.
I need new I.D. cards. How do I get them?
You may contact your broker or our Customer Service Department for a copy of your
I.D. Card. Also you may Log In to your account from the Insured tab on our web site,
select the View Policy History option, then select to 'View' the most recent Transaction
containing the text "DECLARATION page / ID cards ". A PDF document should be displayed by your
browser and you can print the ID Cards page from there. The PDF document requires that you have
the Adobe Acrobat Reader plugin installed in your browser. If you don't already have the Reader you
can click on the Get Acrobat Reader image in the lower left hand corner of the Policy Transaction
History web page.
Can I add or remove coverage in the middle
of my policy term?
Yes. Coverages can be changed at any time during the term. Requests to change coverage
must be submitted in writing to either Carnegie or your broker. Keep in mind that
some changes will affect the price you pay for insurance, so your premium may change.
How do I cancel my insurance policy?
Cancellation requests must be made in writing. Contact your broker, mail
*
us directly or fax your request to
877-637-2401.
The request should include the insured’s name, policy number, and future effective date of cancellation.
How do I change my billing address?
Changes to your billing address can be made through your broker. You may mail
*
us directly or fax a written request to
877-637-2401.
* Send written requests to:
Carnegie General Insurance Agency
P.O. Box 2595
Newbury Park CA 91319-2595